3NCRYPT3D - Centro de Suporte

What is 3NCRYPT3D 4

• What is It?
• What is the usefulness of this service?
• What kind of messages would it make sense for me to configure in 3NCRYPT3D?
• What's so special about 3NCRYPT3D?

How Does it Work? 13

• How will 3NCRYPT3D know if anything happened to me?
• If I am hospitalized or otherwise prevented from logging into 3NCRYPT3D, will my messages be delivered?
• Do my recipients need to know that they will receive a message?
• If I share my last wishes via 3NCRYPT3D, is that legally valid?
• How Will My Message Recipients Be Contacted?

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Create and Manage my 3NCRYPT3D Account 12

• How do I create my 3NCRYPT3D account?
• How do I change my Password or PIN Code ? (Windows 10)
• How do I change my Password or PIN Code ? (Android)
• I forgot my Password, how can I reset it?
• How do I disable Double Authentication (2FA)?

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Install and Configure the Application 2

• Configure the Primary Device - Windows 10
• Configure Primary Device - Android

Create and Manage Contacts 3

• Create a Contact - Windows 10
• Create a Contact - Android
• Create a Contact as DTA (Delivery Trigger Agent) - Android

Create and Manage Messages 5

• Create a Contact and Send a Message - Android
• Add Attachments to a Message
• Attach files that I update frequently
• Cancel a Timed Message
• How do I know if someone has already opened a message I sent?

Report a Problem 1

• Report Errors, Failures or Making Suggestions

Emergencies 2

• I've lost my Device and I have Messages I want to cancel!
• I've sent a message to several contacts and I want to delete one of them.

As Final Recipient 1

• Why do I need to provide my email address to access the message I received?

As Trusted Person 1

• I got a confirmation request. What's this?

Applications 1

• Why doesn't the Application log me out automatically?

Service 7

• Is 3NCRYPT3D as secure as an online bank?
• How Secure is 3NCRYPT3D?
• If someone knows my username and password, can they install the application and access my messages?
• What can happen if a hacker has access to my encryption key backup file?
• Is my contact information also encrypted?

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Subscription Plans 2

• Is there a full or partial refund policy?
• Changing Subscription - "Ugrades" and "Downgrades".

Demo Subscription 3

• I have a Demo account. What restrictions does this type of account have?
• I have a Demo account. How do I subscribe to the service?
• What happens to my contacts, messages and files at the end of the demo period?

Payment 1

• Payment Processing and Subscription Management

Useful Tips 1

• How to share large folders or files in a message

Account Website 4

• I can't Login to the Site with my Smartphone
• I received an Error message when resetting my password.
• I got an Error message when creating the Account
• Nothing happens when I'm trying to subscribe to the Service.

iOS (iPhone / iPad) 3

• I’m having problems with the QR Code when Authorizing a new Secondary Device
• I’m having problems when reinstalling the Application on my Device
• I get the message "Login failed" when I try to login to the iOS App

Android 3

• Problems with the QR Code when Authorizing a new Secondary Device
• I get the message "Login failed" when I try to enter the Android App
• Sometimes the Application gets a little slow. Why does that happen?

Message Reception 1

• I can't open a message that was sent to me. The button doesn't work.

Used Technologies 7

• Encryption Algorithm
• Double Authentication
• Encryption Key
• Encryption
• Hashing

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Terms Used in 3NCRYPT3D 35

• DTA (Delivery Trigger Agent)
• 3NCRYPT3D Secure Application
• Authorization
• Volatile Encryption Key
• Double Authentication Code (2FA)

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